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President Reagan's Remarks at the Malcolm Baldrige National Quality Awards on November 14, 1988

לתרגום המלל לעברית לחצו כאן
Excellence in Israel

Excellent organization
Measuring the results of organization activities is prerequisite to knowing if they were successful and to what degree. Measurement alone is not enough to provide the knowledge of whether more could be achieved. Two main of activities are recommended: 1. Analyzing the reasons underlying faults, failures, deficiencies and some other manifestations of why some other successes were not achieved. 2. Planning improvement and preventive actions, based both on successes of others in similar circumstances and with the hope that they also measure their successes and publish them, so that others may learn
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